Shipping
The Sinfonia Store only ships to verifiable physical addresses within the contiguous 48 continental states. Note that there are restrictions on some products, and some products cannot be shipped to specific destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All orders are typically processed within two business days of arrival. Please note that expedited shipping cannot be guaranteed for orders placed on Friday, Saturday, or Sunday, or over regularly scheduled holidays.
Returns
General Return Policy
You may return most items within thirty (30) calendar days of delivery for a full refund. If more than thirty (30) calendar days have elapsed since your order, the Sinfonia Store does not guarantee that you will be issued a refund, credit, or exchange.
To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging if applicable.
The Sinfonia Store will pay the return shipping costs only if the return is a result of our error (e.g. you received an incorrect or defective item).
To complete your return, we require a receipt or proof of purchase.
Special Returns
You may exchange official membership pins with broken clasps or missing jewels for up to six (6) months following your date of initiation or purchase.
Return Time-frame
You should expect to receive any replacement items or refunds within three (3) weeks of the receipt of your return or approval of request; however, in many cases you will receive a replacement/refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Procedures
If you need to return an item, simply login to your account, view the order using the “My Account” link on the main menu bar, and click the Return Item(s) button next to the appropriate Order Number. Complete the following Return Merchandise Authorization (RMA) form and we will notify you via e-mail of your refund, return, or exchange status.
Please do not send your purchase back to the manufacturer!
Return Limitations
Several types of goods are exempt from being returned. Perishable goods (e.g. food, flowers, publications) cannot be returned. We also do not accept returns of any products that are or contain hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Store credits
- Downloadable software products (including audio and subscriptions)
- Some health and personal care items
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, or software that has been opened.
- Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
In any of these circumstances, only Store Credit may be issued. Full credit is not guaranteed.
Refunds
Once your RMA is approved, and any and all returns are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at store@sinfonia.org.
Refund Prices
Refund request for items purchased can only be processed for the receipt’s verified price at time of the sale.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please use the same RMA form as used for returns. Exchanges will not be shipped without prior receipt of the original item.
Gifts
If the item was marked as a gift when purchased, and shipped directly to you, you’ll receive a gift Store Credit for the value of your return. Once the returned item is received, a gift certificate will be made available to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
Shipping
To return your product, you should carefully package and mail your product to:
Phi Mu Alpha Sinfonia Fraternity
Att: Sinfonia Store Returns
10600 Old State Road
Evansville, IN 47711
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.